Anna's Ice Cream
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Anna's Ice Cream -> Help & Support

Help & Support

If you don't know how to download or install the game or if you experience any difficulties, you will most likely find the answers here. If you can't find the solution to your problem, please contact our customer support.

General Questions
What are "Trial" downloads?
How do I buy the full version of the game?
I lost the full version that I bought, how can I get it back?
What do I do when my game does not work properly?
How can I be notified when you release new games?
Where can I find your Privacy Statement?

Technical Issues
Why am I not able to download the game?
I get an error message when I try to run the setup program
I get an error message when I play or start the game
What is DirectX, and where can I get it?

How can I check the version of DirectX currently installed?

 

What are "Trial" downloads?
"Trial" downloads are try-before-you-buy software. You may play the full version for 60 minutes for free. If you like the game, please buy the full version in order to enjoy the complete game.

How do I buy the full version of the game?
It is very easy to order the full version of a game. Just click the "Get Full Version " button within the game, and you will be directed to the online secure order form where you can buy the game. You will be able to play the full version immediately after having bought the game.

I lost the full version that I bought, how can I get it back?
In most cases you only need to download and install the trial game once again on your computer to get the full version back. Otherwise, if you have lost your license information, you will need to contact customer support for help.

What do I do when my game does not work properly?
Firstly take a look at the technical issues below, where your problem might already have been solved. If not, please contact customer support.

How can I be notified when you add new games to the site?
Just sign up for our free newsletter.

Where can I find your Privacy Statement?
You can find our Privacy Statement here.

Why am I not able to download the game?
There are several reasons why you might be having trouble downloading a game. The download link for the game might be temporarily or even permanently broken. Ordinarily the download link will only be temporarily broken, so please just wait a few hours, and then try downloading the file again. If you think the link is permanently broken, please contact customer support.

I get an error message when I try to run the setup program
Most likely the file you have downloaded is corrupt, i.e. the download of the game was not successful. Normally all you need to do is just download and install the game again.

I get an error message when I play or start the game
First, please make sure you check the system requirements for the game. Then check if you have the required version of Windows and DirectX. You can also try to downloading and reinstalling the game again. If this does not help please contact the customer support.

What is DirectX, and where can I get it?
DirectX® is a group of libraries from Microsoft that enhances Windows® with advanced multimedia capabilities. Upgrading to the latest version of DirectX is easy, and free. Just go to Microsoft's DirectX site, and follow the instructions. A simple upgrade of DirectX is often all you need to fix any technical problems with your games.

How can I check the version of DirectX currently installed?
With the DirectX diagnostic tool you can check the version of DirectX currently installed. To do this, click on Start, choose Run, enter DxDiag and click the OK button.
 
 
Contact Customer Support
If you have a support question that is not answered here, please contact us at: support@gameonsoftware.com
 
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